FLEAP FLAPP
Privacy Policy

2 Information We Collect

Information You Provide

• Name, username, email address, phone number, and contact information
• Profile photo, biography, preferences, and account settings
• Posts, photos, videos, live streams, messages, comments, and other content
• Marketplace listings, seller information, buyer activity, and related submissions
• Customer support requests, reports, appeals, and communications with us

Information Collected Automatically

• Device type, device identifiers, operating system, browser type, and app version
• IP address, language settings, time zone, region, and approximate location
• Content you view, upload, share, like, comment on, save, or interact with
• Search activity, usage activity, session data, and feature interactions
• Diagnostic logs, crash reports, performance data, and security signals

Optional Permissions

• Camera and microphone access for recording, content creation, and live streaming
• Photo and media access for uploads and profile updates
• Location access for marketplace, discovery, local content, and safety features

Aggregated or Anonymized Information

We may collect, create, or use aggregated or anonymized information to understand usage trends, improve platform performance, develop new features, and support safety and business operations. This information does not directly identify you.

3 Information We Do Not Intentionally Collect

Unless required for a specific feature you choose to use, FLEAP FLAPP does not intentionally collect:

• Banking passwords or third-party account passwords
• Social Security Numbers
• Medical records
• Biometric information
• Complete payment card numbers stored directly by FLEAP FLAPP

Users should never publicly post sensitive personal information on the platform.

4 How We Use Your Information

Service Operation and Improvement

• Provide, operate, maintain, and improve the Service
• Create, verify, secure, and manage user accounts
• Personalize content, recommendations, feeds, and user experience
• Enable messaging, posting, live streaming, marketplace, and creator features
• Develop new tools, features, products, and platform functionality

Communication

• Send service announcements, security notices, and account updates
• Respond to your questions, requests, reports, and support inquiries
• Communicate changes to features, policies, terms, or legal notices

You may opt out of non-essential marketing communications at any time.

Safety, Fraud Prevention, and Compliance

• Detect, prevent, and investigate fraud, scams, spam, abuse, and suspicious activity
• Protect users, creators, sellers, buyers, advertisers, partners, and the platform
• Enforce our Terms of Service, Community Guidelines, and other policies
• Comply with legal obligations, lawful requests, and regulatory requirements

If you are located in the EEA or UK, our legal bases for processing may include contract performance, consent, legitimate interests, and legal obligations.

5 Marketplace & Payment Information

If you use FLEAP FLAPP Marketplace or paid services, we may collect information relating to:

• Purchases and sales
• Product or service listings
• Transaction history and transaction status
• Refund requests, disputes, and customer support communications
• Seller verification and fraud-prevention reviews
• Shipping, delivery, or fulfillment information where applicable

Payment processing may be performed by trusted third-party payment providers. FLEAP FLAPP does not store complete payment card information except where necessary for legal, accounting, compliance, security, or fraud-prevention purposes.

6 Artificial Intelligence & Automated Safety Systems

FLEAP FLAPP may use automated technologies, machine learning systems, fraud-detection tools, and artificial intelligence to:

• Detect harmful content
• Identify scams, fraud, spam, and platform abuse
• Improve recommendations and user experience
• Enhance security and protect accounts
• Support moderation and enforcement decisions
• Flag suspicious transactions or marketplace behavior

Automated systems may assist human reviewers but may not always be accurate. Users may appeal certain enforcement actions through our support channels.

7 Safety, Fraud & Anti-Scam Protection

Protecting users from harmful conduct is a core part of how we operate FLEAP FLAPP. We strictly prohibit scams, deceptive behavior, impersonation, abuse, and attempts to manipulate users for financial gain.

Prohibited Conduct Includes

• Requesting money from users under false, misleading, or manipulative circumstances
• Impersonating another person, business, brand, public figure, or trusted entity
• Using emotional pressure, false emergencies, or deceptive stories to solicit money
• Sharing fraudulent payment links or directing users to unsafe payment requests
• Attempting to obtain passwords, financial details, or sensitive personal information
• Coordinated spam, fraudulent promotions, fake giveaways, or repeated unwanted contact

8 Reporting, Review & Enforcement

If you see suspicious behavior or believe someone is attempting to scam, harass, manipulate, abuse, or deceive others, please report it immediately.

How to Report

• Use the in-app reporting tools, where available
• Email our safety team at safety@fleapflapp.com
• Contact support at support.team@fleapflapp.com

Possible Enforcement Actions

• Content removal or reduced visibility
• Restriction of features, including comments, messaging, posting, live streaming, or selling
• Temporary suspension
• Permanent account ban
• Device, IP, payment, or related-account restrictions where appropriate
• Referral to law enforcement or appropriate authorities where required or permitted by law

We may use automated systems and human review to identify, investigate, and respond to harmful behavior.

9 Cookies, SDKs & Analytics

We may use cookies, pixels, SDKs, and similar technologies to support:

• Analytics and usage measurement
• Platform performance and reliability
• Real-time communication features
• Diagnostics, error monitoring, and crash reporting
• Safety, abuse prevention, fraud detection, and security
• Preference management and user experience improvements

Some service providers may process limited data under their own privacy policies. We review partners carefully and work to minimize the data shared.

10 Sharing Your Information

We do not sell your personal information.

We may share limited information with:

• Trusted service providers that support hosting, infrastructure, analytics, moderation, content delivery, customer support, security, or platform functionality
• Payment processors and fraud-prevention providers when needed to support transactions or protect the platform
• Legal authorities, regulators, or law enforcement when required by law or necessary to protect safety, rights, or property
• Parties involved in a merger, acquisition, financing, reorganization, asset sale, or similar business transfer, subject to appropriate safeguards

All relevant third parties are expected to handle data in accordance with contractual, legal, privacy, and security obligations.

11 Your Rights and Choices

Access and Control

• Access and review your personal data
• Update or correct inaccurate information
• Request deletion of your data
• Request a copy of your data, where available
• Manage permissions through your device settings

Communication Preferences

• Manage notifications and account preferences
• Opt out of non-essential marketing communications

Regional Rights

Depending on where you live, including California, the EEA, or the UK, you may have additional legal rights regarding access, deletion, correction, portability, restriction, objection, or withdrawal of consent.

Privacy requests may be submitted to privacy@fleapflapp.com.

12 Data Retention

We retain personal information only for as long as reasonably necessary to provide the Service, meet legal obligations, resolve disputes, enforce our agreements, prevent fraud, and protect the safety and integrity of FLEAP FLAPP.

When information is no longer needed, we may securely delete, de-identify, anonymize, or aggregate it as appropriate.

Certain records may be retained longer where required for legal, tax, accounting, security, fraud-prevention, dispute-resolution, or compliance purposes.

13 Account Deletion

Users may request account deletion through available platform settings or by contacting support at support.team@fleapflapp.com.

After account deletion, public profile information may be removed and content may be deleted according to our policies and technical processes.

Certain information may be retained when necessary for legal compliance, fraud prevention, security investigations, tax obligations, payment records, dispute resolution, backup systems, or enforcement of our policies.

14 Data Security

We apply reasonable safeguards designed to protect your information, including:

• Encryption in transit and, where appropriate, at rest
• Access controls and secure authentication procedures
• Monitoring, logging, audits, and security reviews
• Fraud-detection and abuse-prevention systems
• Internal processes and training related to data protection

No method of storage or transmission is completely secure. We encourage you to use strong passwords, protect your login credentials, avoid sharing verification codes, and stay alert to suspicious messages.

15 Permissions and Feature Access

Camera, Microphone, and Media Access

FLEAP FLAPP may request access to your camera, microphone, and device media only when you choose to use features that require them, such as recording, uploading, profile editing, or live broadcasting.

We do not access your camera, microphone, or media in the background without your explicit action through supported features.

Location Access

If you choose to enable location-based features, we may use approximate or precise location information to support marketplace features, relevant content, nearby experiences, discovery, safety, and fraud-prevention tools.

You may manage or disable location permissions through your device settings.

16 International Data Transfers

As a global platform, your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, including for users in the EEA or UK, we rely on Standard Contractual Clauses or similar safeguards to support lawful international transfers.

17 Children's Privacy

FLEAP FLAPP is intended for users who are at least 18 years old. We do not knowingly allow individuals under 18 to create accounts or use the Service.

If you believe a minor is using the platform or that data has been collected in violation of this policy, please contact privacy@fleapflapp.com.

18 Community Responsibility

By using FLEAP FLAPP, you agree to:

• Treat other users with respect
• Refrain from scams, fraud, deception, abuse, and impersonation
• Not request money from strangers or use the platform for exploitative conduct
• Report harmful, suspicious, or abusive behavior when you see it
• Follow our Terms of Service, Community Guidelines, and safety standards

19 Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, features, operational practices, or legal requirements change.

When we make updates, we will revise the Effective Date at the top of this page. Your continued use of FLEAP FLAPP after an update means you acknowledge the revised policy.

20 Contact Us